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Archive for the ‘Service Confusion’ Category

U-Haul

I recently had the privilege of using U-Haul for renting a truck for a house move.  For anyone who has not done this before, you may be in for a shock.  I did not realize that the rental fee for the truck includes nothing!  I assumed that the $29.95 daily fee (17-foot truck), for a local move, at least included some amount of mileage.  It does not.  You pay the fee for every day you have the truck and you get nothing for that.  I was charged, on top of that, 79-cents per mile.  Not only that, but you don’t even get 24-hours of rental per day!  They let you have it something like 19 hours maximum.  The U-Haul I was at insisted I not go over 19 hours a day with it or I would be charged another day. Read more »

Customer Support and Accents

I can’t emphasize enough how irritating, confusing and ridiculous phone support is nowadays for just about any product!  I recently had a problem with Expedia and had to call for support on a billing problem.  As usual I got the, apparently mandatory, Indian type person on the phone.  As usual they could barely help me, had trouble understanding what I was trying to explain, and I could not understand everything they were saying (due to the accent).  What in God’s name is wrong with the management of American companies nowadays!  Can’t they see that good phone support is one of the most important aspects of continuing to get customers?  Are they trying to frustrate customers and drive them away? Read more »

Idiot Sightings

On occasion we may bring you actual eyewitness accounts of idiotic behavior.  Here are some below.

IDIOT SIGHTING 1:

We had to have the garage door repaired. The Sears repairman told us that one of our problems was that we did not have a “large” enough motor on the opener.

I thought for a minute, and said that we had the largest one Sears made at that time, a 1/2 horsepower.

He shook his head and said, “Lady, you need a 1/4 horsepower.” I responded that 1/2 was larger than 1/4.

He said, “NO, it’s not.” Four is larger than two..”

We haven’t used Sears repair since. Read more »

It’s a MAD, MAD World!

The world as we know it seems to be going mad… it’s sad… it’s frightening… it’s frustrating… it’s confusing… and it’s VERY stressful…  I have so many frustrations in life that I don’t know where to begin!

I’ll start with one of the most aggravating things to me currently.  It is trying to deal with any kind of business transaction.  I say “trying to deal with” because so many times nothing is resolved! Read more »